“Your Financial Protection”
When you book an ATOL protected holiday, you should be given an ATOL Certificate by your travel company as soon as you pay over any money for the holiday – even if this is only a deposit.
Your ATOL Certificate is proof that the holiday you have booked is protected by the ATOL scheme. It will tell you:
- What’s protected by ATOL
- Who’s covered
- Who is providing this protection (the travel company’s name and ATOL number)
Your ATOL Certificate will also tell you what to do if your travel company stops operating. Read the full terms of the Air Travel Trust Payment Policy.
Keep your ATOL Certificate somewhere safe and take it on holiday so you know how to make an ATOL claim if you need to.
“When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”