Terms and Conditions
“We/us” means Melmoth Travel
“The Event” means any holiday, accommodation, activity or function organised or advertised by us.
“You” means the person who has signed the booking form and includes all the people on whose behalf you have signed.
“Supplier” means the company or person that is holding or providing the event or any part of it.
“Price” means the total cost of the event.
Melmoth Travel, referred to as MT hereafter, is committed to a policy of fair trading and all possible care is taken to ensure that you have an enjoyable holiday. All the arrangements for your holiday are governed by the following Booking Conditions and include your commitment to MT and MT’s to you. These conditions form the contract between MT and everyone named in your booking (and added subsequently).
MT is a limited company incorporated in England and Wales trading as Melmoth Travel (company number 10983383) whose registered office is at 4 Cyrus Way Cygnet Park, Hampton, Peterborough, Cambridgeshire, United Kingdom, PE7 8HP We are specialist travel organisers and our business operates out of the United Kingdom (UK). Our services are as advertised.
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (this can be in the form of an email) of our acceptance of your booking.
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies MT against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to and accept our terms and conditions.
All holidays are subject to availability. When you make a booking with us you are making an offer to us to buy some of our advertised services. We reserve the right to refuse to accept and/or not to proceed with any booking at any time in our sole discretion. Once the contract is made between us we will use reasonable skill and care to fulfil our obligations to you in accordance with our Terms & Conditions.
All bookings must be made by a person aged eighteen years or over. Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the ‘lead name’ for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract.
We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (eg. airlines, hotels, activity providers, car hire companies etc). We will endeavour to notify you of any change known to us and affecting your holiday prior to issuing you with our booking confirmation and after that, as soon as we are notified by our Suppliers. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.
A ‘package’ is a pre-arranged combination of at least two of the following, booked by you through us at an inclusive price, and where the combination lasts for a period of more than 24 hours or involves overnight accommodation: (a) transport; (b) accommodation; (c) other services not ancillary to transport or accommodation and a significant part of the booking.
Where the arrangements which you make with us for your holiday do not amount to a ‘package’ (as defined above) our obligation is limited to using reasonable skill and care in selecting a suitable supplier for the component you have booked e.g. accommodation and your contract will be with the supplier and not us, who will act as an agent.
MT is happy to provide late bookings (i.e. less than 10 weeks before departure) for individuals and groups. However, upon verbal communication immediate payment of the full holiday cost is required. (N.B. No invoice and itinerary will be sent out to clients until the full amount of money has been received.)
Deposits are payable at the time of booking and the balance of payments are split into the following phases:
An agreed non-refundable non-transferable deposit is payable at the time of booking.
The final balance is to be paid no less than 42 Days (6 Weeks) before the date upon which your event is due to start. Failure to pay by this date will result in a £10.00 per person late payment charge.
If you do not make your deposit payments by the due dates given then you shall be deemed to have cancelled the event.
Deposits are used by us to enter into the contractual arrangements on your behalf and are non-refundable. Payments can be made with a valid Credit Card or Debit Card, online bank transfers or cheque(s) made payable to MT where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.
If a promised cheque is not received or does not clear upon presentation we hold the right to cancel the reservation. Non-clearing or returned unpaid cheques will incur a £30.00 transaction charge. All Credit & Debit cards are subject to a 1.6% surcharge to the total cost of each transaction.
If you have a voucher or promo code from MT only one can be used per booking.
We may cancel the event or any part of it:
for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and not to be overcome by reasonable measures; if we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; if a supplier or suppliers are unable to host the event for any reason; if changes you wish to make to the booking mean it is uneconomical or impractical to hold the event. If we cancel the whole of the event we shall use our best endeavours to rearrange the event on a mutually convenient date, or provide a refund to you of the cost to us of the event. Save as above we shall be under no further liability to you for cancellation of the event or any part of it.
You may cancel your booking within a period of 14 days after the initial deposit however this initial deposit is non-refundable. After 14 days you may cancel your booking however all deposits and (if applicable) any additional payments made to date on the booking are non-refundable. All cancellations must be made in writing from the lead name on the booking. After 7 days the amount of the cancellation fee is calculated according to the date on which we receive written notice of your wish to cancel.
More than 60 days before departure deposit only
31 – 59 days before departure 70% of total price
15 – 30 days before departure 85% of total price
0 – 14 days before departure 100% of total price
If, due to reasons beyond our control, an event is unable to take place due to (but without limitation): closure of premises, the ceasing of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative event and if this does not prove possible, a refund to you of the cost to us of the event.
If your booking includes accommodation, the named accommodation will remain confidential to MT and only be disclosed to you upon receipt of the completed secondary deposit and written confirmation from the supplier.
Breakfast is included with accommodation bookings unless otherwise stated. The type of breakfast you will receive will be confirmed upon arrival at your accommodation (this may be hot or cold regardless of your quotation). Restaurant meals may require a pre-order to be completed by the lead name of the group.
If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other alterations to the event (including accommodation) we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of MT so substantial as to materially alter the event and you are unwilling to accept them then you may cancel the event and we will give a refund of the cost of the event to us. Surcharges may be applicable where an event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the event for which we are not held responsible and alternatives may be offered of an equal or greater value. If this value is greater, then you must pay us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or an event (including accommodation) is number dependent.
We shall try to accommodate any reasonable changes you wish to make to the event. Alterations and amendment requests should be made with us and not end suppliers and should be made in writing to us by the lead name. These changes shall not be deemed accepted until we have confirmed in writing to you. If you wish to increase or decrease the number of persons participating in the event you may do this up to six weeks prior to the date upon which your event is due to start. Amendments after that date will incur our administration charge of £30 per person. Changes such as arrival / departure dates and destination changes will also be subject to our administration charges. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the event.
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions, regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event. If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for events involving travel by land, sea, or air) before the event.
We shall take reasonable care and skill in arranging the event and comply with all applicable laws in relation to the event, where ever possible, re-schedule the event instead of cancelling or offer a refund to you of the cost to us of the event. All of the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received.
If you have a problem while on your booking then you must contact the appropriate person(s) at the earliest opportunity, for example tour / accommodation / restaurant manager. Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If the appropriate person(s) are unable to resolve matters to your satisfaction then you must write to us within 7 days of the conclusion of the event. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within seven days and endeavour to deal with the complaint as quickly as possible.
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.
Compensation payments do not apply to “force majeure” which means by reason of war or threat of war, riots, civil strike, terrorist activity, strikes, governmental action, natural disasters, fire (including fire, floods in hotels), adverse weather conditions, technical problems of transport, closure of ports or airports, cancellation or changes of schedules by scheduled airlines, industrial action or similar events beyond our control.
Under EU law you have rights in some circumstances to refunds/compensation from your airline in cases of delay to flights, cancellation or denied boarding. Such reimbursement is the duty of the airline and therefore will not automatically entitle you to a refund of your holiday cost from us. Where refunds are due, set out in paragraph 9, all payments from airlines will be deducted from us.
The company will not be liable if a flight is delayed. In the event of a major delay airlines generally provide refreshments, meals and accommodation, as they deem appropriate. MT will also not be liable for any delays relating to any other transport booked by MT In the event of a delay MT will not be liable for compensation for loss of holiday enjoyment, unused hotel accommodation, missed connecting transportation nor for any costs imposed by connecting transportation due to delays of other transport. (NB Some travel insurance policies cover for flight delays)
All clients are informed of departure points and times. No liability will, therefore, be accepted by MT for any loss or expense suffered by a passenger due to his/her late arrival prior to or during the holiday.
MT reserve the right, in the interest of other clients participating in MT’s tours, to decline to accept or retain any person as a member of any tour party at any time and MT shall be under no liability for any extra costs incurred by such a person as a result of its doing so. Full cancellation charges will then apply and no refunds will be given. Furthermore, MT will then be under no obligation whatsoever for compensation, or costs you may incur, as a result of alternative arrangements you may make.
MT will make every effort to provide entertainment/excursions as specified, but will accept no liability if some of them have to be altered or cancelled due to adverse weather conditions, illnesses or unforeseen circumstances. MT will also not accept liability for possible inconvenience nor for restrictions or closure of hotel facilities or resort amenities
You are strongly advised to take out travel insurance. If this is not the case MT requires a signed declaration that you will accept full responsibility for all costs and liabilities which would normally be covered by the insurance policy, otherwise MT reserves the right to refuse your booking.
MT takes all reasonable steps to ensure that proper arrangements are made for all holidays it organises and that the suppliers of the services during your holiday are efficient and reputable. However, MT has no direct control over the day to day running of hotels or other accommodation, nor the services of transport operators where these form part of the holiday arrangements, nor any other services not directly under its control.